3utools | Privacy Policy and How We Protect Your Data

01

Introduction

3utools is built on the trust of millions of users across Bangladesh. We understand how sensitive your personal data is to you. That's why our Privacy Policy is designed with complete transparency — no hidden terms, no complex legal jargon.

In this privacy policy, we will clearly explain: what information we collect about you, why we collect it, how we use it, and how you can control that information if you wish. 3utools privacy policy is aligned with international data protection regulations.

Our Core Principles: Your data is yours. We only collect information necessary to provide services and never sell it to third parties without your permission.

02

What Information We Collect

3utools collects three types of information:

Type of Information	Example	Reason for Collection
Identity Information	Name, date of birth, national ID number	KYC Verification
Contact Information	Mobile number, email address	Account Registration & Communication
Financial Information	MFS number, transaction history	Payment Processing
Technical Information	IP address, device information, browser	Security & Service Improvement
Usage Data	Betting history, login times, preferences	Personalized Experience

We only collect information that is genuinely needed to provide our services. No unnecessary data is requested.

03

How Your Data Is Used

3utools uses your information for the following purposes:

To create, manage accounts and ensure security.
To process deposit and withdrawal transactions.
To personalize bonus and promotion offers.
To detect and prevent fraud and illegal activities.
To provide customer service and support.
To meet regulatory and compliance requirements.
To improve platform services and user experience.

Marketing communications: We may send you promotional messages. You can stop these messages anytime if you wish — from account settings or by directly informing our support.

04

Who We Share Your Data With

3utools does not sell your data. However, it may be shared in limited circumstances:

Payment Providers: To complete transactions with payment gateways like bKash, Nagad, or Rocket.
KYC Partners: With licensed verification agencies for identity authentication.
Law Enforcement: Where required by court order or legal obligation.
Security Partners: With specialist service providers for fraud detection and prevention.

These third parties are contractually bound to comply with our privacy standards. They can only use information for specified purposes.

05

Cookie Policy

3utools website and app use cookies. Cookies are small text files stored on your device. Types of cookies we use:

Essential cookies: Required for login sessions and security. These cannot be disabled.
Functional cookies: Helps remember your preferences such as language and theme.
Analytics cookies: Helps understand which parts of the platform are used most.

You can delete cookies or block new ones at any time through your browser settings. However, some features may not function properly as a result.

06

Data Security

3utools follows the highest industry standards to protect your data:

All data transmission is secured with 256-bit SSL/TLS encryption.
Sensitive data such as passwords is stored in hashed form.
Regular security audits and vulnerability testing are conducted.
Instant alerts are sent when suspicious login is detected.
Two-Factor Authentication (2FA) is available.

Your role is also important in your account security. Use strong passwords, don't share with others, and avoid logging in from public Wi-Fi.

07

Your Rights

You have the following rights regarding your data on 3utools:

Right to access: Right to know what information we are storing about you.
Right to rectification: Right to request correction of incorrect or outdated information.
Right to Erasure: Right to request deletion of your information under certain circumstances.
Right to restrict processing: The right to request restricted processing of your data in certain circumstances.
Right to Complain: The right to lodge a complaint regarding the use of your data.

To exercise these rights, email support@3utools.run. We will respond within 30 working days.

08

Minor Protection

3utools is strictly not applicable for individuals under 18 years of age. We do not knowingly collect information from minors.

If we become aware that a minor has created an account, it will be immediately suspended and all collected data will be deleted.

If you believe your child has created an account on our platform, please contact us immediately. We will take prompt action.

09

Data Retention Period

How long we retain your information depends on the type of data and legal requirements:

Account information: For the duration your account is active, and for 5 years after closure.
Financial transaction records: 7 years as required by legal obligation.
KYC documents: 5 years after account closure.
Technical logs: Maximum 12 months.

When the retention period expires, your data is securely deleted or anonymized.

10

Privacy Policy Changes

3utools may update this Privacy Policy from time to time. When changes are made:

Updated policies will be published on the website, with the effective date noted at the top of the page.
You will be notified of significant changes via email or in-app notification.
Continued use of the platform after changes will be considered acceptance of the new policy.

Contact: For any questions or concerns regarding our Privacy Policy, email us at: support@3utools.run — our privacy team is available 24/7 to assist you.

3utools Privacy Policy — Our Commitment to Protecting Your Data

How We Protect Your Privacy